CANCELLATION POLICY

Cancellations Policy:

*Cancellation before shipment :
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on tpvhelp@gmail.com or whatsapp us on +91-6394368667, Monday to Friday 11AM to 5PM (except public holidays)

In such cases, the order will be cancelled, and the money will be refunded to you within 48-72 business hours after the cancellation request is duly processed by us.

How will I get refunded for the cancelled orders and how long will this process take?
Unshipped Orders -

In case of cancellation before shipment, we process the refund within 48-72 business hours after receiving the cancellation request.

*Shipped Orders - Return To Origin (RTO) Orders -

Orders can get cancelled because of RTO orders. These are various reason for RTO orders like:

Non serviceable pincode
Incomplete address
Customer not available
Customer shifted to some other location etc
In such cases we process the refund once the products have been received and verified at our warehouse.

Our customer care executive will connect with the customer & will inform our back-end team to initiate the refund amount.
For payments done through credit/debit cards or net banking ,the refund will be processed to the same account from which the payment was made within48-72 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

In cases where the order has been accepted & then cancelled by the customer, he/she will have to follow the process mentioned in the “Return & Refund Policy”.