RETURN &REFUND POLICY

Returns, refund or exchange request will not be accepted under the following conditions:
1:If the request is initiated after 3 (three) business/working days from the date of delivery of the products to you.
2:Product is damaged due to mishandling, negligence, misuse/overuse or for any other reason attributable to the Customer.
3:Product has been opened and/or used.
4:Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged.
5:Incase order is a combination of a saleable product + free of cost product request can be rejected if both products are not returned.

 

**I have received a damaged or defective item/wrong product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 3 days of receiving the order:

Step 1: Contact our Customer Support team via email (tpvhelp@gmail.com) or Whatsapp(+91-6394368667) within 3 business days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels intact and are unopend and unused.
Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.

**Do I have to return the free gift when I return a product?
Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

**How will I get refunded for the returned orders and how long will this process take?
In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.

For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24- 48 business/working hours after the verification of the ordered products at our warehouse. The actual time of credit of the amounts in your account will depend on your bank.

*****shipping charges incurred are non-refundable**